STRENGHTENING RELATIONS THROUGH EXCELLENT CUSTOMER SERVICE
At Pro-Movec we continously strive to strenghten the relationship with our partners - through deep customer knowledge and understanding and a strong professionalism we solve issues via continual communication and dialogue.
WANT TO HEAR MORE?
JØRGEN B. TOLSTOY
INTERNATIONAL SALES DIRECTOR
PHONE: +45 31 37 53 79
PROJECT SALES MANAGER
PHONE: +49 461 978 745 119
AT PRO-MOVEC DIALOGUE WITH OUR CUSTOMERS IS ESSENTIAL
At Pro-Movec we always employ a customer-focused approach. Whether dealing with a small local dealer or a major international wholesaler we always seek dialogue. We need to understand the problem or challenge our customers face. Where other companies strive for automated processes in regards to service we seek individual solutiuons and approaches.
Few customers are faced with the same challenges. Some need solutions for streamlining their service concepts, others have questions regarding individual components. Not only does our dialgue driven approach allow us to constantly solve our customers’ individual challenges, it also allows us to improve our processes and deepen our knowledge about our own products, services and our customers. And we find there is always opportunity for improvement.
WE WANT TO ALWAYS EXCEED OUR CUSTOMERS’ EXPECTATIONS
When our customers are faced with challenges - small or large - we are always ready with an answer. Typically when dealing with smaller challenges – when our customers need tips with maintaining components or wants to know how best to assemble an e-bike – advice will be given over the phone, via Skype or email. Our service department also proactively educate all our dealers and partners by holding an annual dealer event at our headquarter in Aarhus, Denmark and we also regularly hold seminars for our partners at their locations.
The Pro-Movec service concept has been deveoplevel over the years in order to keep our response times as low as possible, or service as relavant and flexible as possible. We want to solve all challenges - big and small - as quickly and as effieciently as possible and ultimately we want to repeatedly improve and exceed our partners expectations.