STRENGHTENING RELATIONS THROUGH EXCELLENT CUSTOMER SERVICE

At Pro-Movec we continously strive to strenghten the relationship with our partners - through deep customer knowledge and understanding and a strong professionalism we solve issues via continual communication and dialogue.

Servicing several hundred Danish dealers and many international partners for more than a decade has taught us one thing. Dialogue is 100% essential in order to thrive in the demanding market we operate in and to achieve the level of satisfaction we demand from our service. We are constantly improving and evaluating the quality of our products and services by recruiting top talent and ensuring all materials and products adhere to and pass international tests as well as result in satisfied customers and the ultimate riding experience for the end-users.

WANT TO HEAR MORE?

JØRGEN B. TOLSTOY

PRO-MOVEC

INTERNATIONAL SALES DIRECTOR


EMAIL: JBT@PROMOVEC.DK
PHONE: +45 31 37 53 79

MICHAEL WEIDINGER

PRO-MOVEC

PROJECT SALES MANAGER


EMAIL: MW@PROMOVEC.DK
PHONE: +49 461 978 745 119

AT PRO-MOVEC DIALOGUE WITH OUR CUSTOMERS IS ESSENTIAL

At Pro-Movec we always employ a customer-focused approach. Whether dealing with a small local dealer or a major international wholesaler we always seek dialogue. We need to understand the problem or challenge our customers face. Where other companies strive for automated processes in regards to service we seek individual solutiuons and approaches.

Few customers are faced with the same challenges. Some need solutions for streamlining their service concepts, others have questions regarding individual components. Not only does our dialgue driven approach allow us to constantly solve our customers’ individual challenges, it also allows us to improve our processes and deepen our knowledge about our own products, services and our customers. And we find there is always opportunity for improvement.

WE WANT TO ALWAYS EXCEED OUR CUSTOMERS’ EXPECTATIONS

When our customers are faced with challenges - small or large - we are always ready with an answer. Typically when dealing with smaller challenges – when our customers need tips with maintaining components or wants to know how best to assemble an e-bike – advice will be given over the phone, via Skype or email. Our service department also proactively educate all our dealers and partners by holding an annual dealer event at our headquarter in Aarhus, Denmark and we also regularly hold seminars for our partners at their locations.

The Pro-Movec service concept has been deveoplevel over the years in order to keep our response times as low as possible, or service as relavant and flexible as possible. We want to solve all challenges - big and small - as quickly and as effieciently as possible and ultimately we want to repeatedly improve and exceed our partners expectations.

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Register your battery

Pro-Movec A/S offers 2-year capacity warranty on Pro-Movec batteries purchased for private use. The battery must be registered within 8 days from purchase of the battery.

REGISTER HERE